What payment options do you accept? We accept the following payment methods, ensuring flexibility and convenience
What are your customer service hours? Our customer support team is available 24/7. We are always here to assist you and ensure your experience is as smooth and stress-free as possible.
How can I contact customer service for urgent issues? For immediate assistance, please use the contact number provided by your travel agency. It will be included in your booking confirmation. Please note that emergency contact numbers may vary depending on the agency; contacting your specific travel agency directly is always the most effective solution. We ensure that you have all the relevant contact information should you require immediate assistance.
Can I share feedback about my trip? Absolutely! We appreciate your feedback. After your trip, you will receive a feedback email with a link to a survey where you can share your experience with EvoAscend Experiences and the travel agency managing your booking. Your feedback is essential and helps us improve our services.
Payment and Booking
I noticed that my invoice is from “EvoAscend” and not “EvoAscend Experiences”. Why? That's an excellent question! EvoAscend Experiences is part of the larger EvoAscend organization. For accounting and administrative purposes, invoices are generated under the parent company name, EvoAscend. However, your booking is with EvoAscend Experiences, and you will receive all services related to the experiences you have selected.
I was charged twice for my booking. What should I do? We sincerely apologize for this error. Please contact our customer support team immediately by filling out the claim form. Please include your transaction reference number and a screenshot or photo of the double billing, if available. We will promptly investigate and resolve this issue, and we will ensure that you are fully refunded for any errors.
How can I access my trip purchase history and information? After your booking is confirmed, you will receive a detailed invoice, including all information related to your booking, your complete itinerary, and payment details. This will be sent to the email address you provided, ensuring you have all the relevant details.
Does EvoAscend Experiences offer travel insurance? EvoAscend Experiences does not directly offer travel insurance. However, it may be offered by your travel agency. We highly recommend purchasing comprehensive travel insurance for peace of mind. Please check with your current insurer or find an appropriate policy that ensures you are fully covered for all possible unforeseen events.
Do you offer payment plans or installment payment options? Currently, we do not offer payment plans. Our payment policy is as follows, and it ensures clarity and simplicity
Are there any booking or processing fees? All processing fees for each trip are always included in the initial quotes. There are no additional booking fees. The final cost will always be exactly what was indicated during the booking process, and we will always ensure complete transparency.
What are your cancellation policies? If you need to cancel your trip, the following cancellation fees will apply as a percentage of the total invoice. Please note that these policies are designed to be fair to both our users and our partner agencies: * 60 to 45 days before arrival: 5% of the total invoice. * 45 to 30 days before arrival: 15% of the total invoice. * 30 to 22 days before arrival: 25% of the total invoice. * 21 to 16 days before arrival: 50% of the total invoice. * 15 to 8 days before arrival: 75% of the total invoice. * Less than 8 days before arrival: 100% of the total invoice. Please note that these conditions are determined by local travel agencies and not by EvoAscend Experiences. We do not control these fees, but we are always happy to provide further clarification if needed.
Pre-Trip Information
What passport and visa information do I need to be aware of? It is each traveler’s responsibility to verify the necessary travel documents (national ID card, passport, visa) for their destination. Please check with the embassy or consulate of the destination country in your country of residence. Passport validity requirements can vary depending on the destination and nationality. It is essential that you verify all your documents are up to date and will allow you to enter your destination, and ensure a stress free experience.
How are hotels rated? Hotel star ratings can vary from country to country. A 4-star hotel in one location might not offer the same experience as a 4-star hotel in another location. EvoAscend Experiences will always provide all necessary information, and our team is always available to answer any questions.
Important Information Regarding Travel Insurance and Trip Cancellation
Why is travel insurance recommended? We strongly advise purchasing comprehensive travel insurance to protect yourself against unforeseen circumstances, including trip cancellations, medical emergencies, and lost luggage. This will give you peace of mind and is always a wise investment.
What happens if I need to cancel my trip? If you need to cancel your trip, local travel agencies are unable to offer a full refund as they have already made financial commitments to hotels, transport, and other resources. The cancellation policy and refund percentages are determined by the agencies and not by EvoAscend Experiences. These cancellation policies can be viewed in the quote or booking form from the local agency you are booking with. We will always strive to be as clear and transparent as possible in all communications.